Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with and what we cannot. We are an independent information site, not a casino, so we cannot access your account or change a casino's decision.
How to reach the editorial team
Use the contact form or the email address shown in the site footer, if one is displayed there. We have not listed a phone number, live chat or postal address on this page, so please treat any other channel claiming to be us with caution. Our team will never ask for your casino password, card details or full identity documents.
To help us reply quickly, include the page address you are writing about, a short description of the issue and, for factual queries, the date you saw the information. We do not promise a fixed response time, but we read every message.
What we can help with
- Corrections: if a bonus, payment method or licence detail on our pages looks out of date, tell us. Casino terms change often, so we check what we can against the operator's published terms and update the page.
- Questions about our reviews: how we reached a rating, what a term such as wagering requirements means, or why a casino appears where it does.
- Editorial and partnership enquiries: we may earn commission from some links, but commission does not buy position. Our ratings are editorial, not customer-review scores.
- Feedback: topics you would like explained, such as free spins conditions, withdrawal checks or payment fees.
What we cannot do
We cannot resolve account problems for you. We do not hold your funds, process withdrawals or have any influence over a casino's verification checks. We also cannot guarantee a refund, a payout or the outcome of a dispute.
| Your issue | Where to start |
|---|---|
| Delayed withdrawal or bonus dispute | The casino's own support, then its formal complaints procedure. Keep screenshots and the terms you agreed to. |
| Unclear licence or regulator | Check the licensing details in the casino's footer and the regulator's own public register, where one exists. |
| Error on our site | Contact us with the page and the detail you believe is wrong. |
| Concern about your gambling | GamCare, plus self-exclusion and blocking tools, as below. |
Complaints about a casino
If you have a dispute with an operator, contact its support in writing first and keep a record. Ask for the complaints procedure and any named alternative dispute resolution body. Be aware that casinos outside the Great Britain licensing system may offer fewer protections, and accepting British players is not the same as being authorised by the UK Gambling Commission to serve them. We cover this in more depth in our guide to trusted non GamStop casinos for UK readers.
If gambling is causing you harm
If you are worried about your gambling, or someone else's, GamCare runs a free helpline and online chat. You can also register with GAMSTOP, which covers sites licensed in Great Britain, and use deposit and loss limits, self-exclusion or gambling blocking software. Gambling is not a way to make money or solve financial problems. You must be 18 or over to gamble.
If you mention this in a message to us, we will point you towards support rather than to a casino.
Our approach to accuracy
We research and review publicly available information and separate confirmed facts from casino advertising. Offers such as welcome bonuses and free spins are the operator's claims and carry conditions, including wagering requirements, game restrictions, expiry dates and cashout limits. Facts on our pages were last checked on 1 October 2026 where dated. Please check the casino's current terms before you deposit.
Thank you for reading, and for helping us keep the site accurate.